Refund Policy

Last updated: October 5, 2026

At Harmonia Therapy Center, we want you to have a clear understanding of our refund and cancellation policies before making a purchase. This Refund Policy applies to purchases made through the Harmonia Therapy Center website.

Digital Products

Our online shop offers digital products, including downloadable PDF workbooks and guided audio recordings.

Because digital products are delivered electronically and cannot be physically returned, all digital product sales are generally final once the product has been delivered or made available for download.

We will, however, assist you in the following situations:

• Defective or corrupted file: If a file is defective, corrupted, or cannot be opened, please contact us. We will first attempt to provide a working replacement. If we are unable to do so, a refund may be issued.
• Product not received: If you do not receive access to your purchased digital product, please contact us so that we can resend or restore access to the product. If we are unable to provide the purchased product, a refund will be issued where applicable.
• Duplicate purchase or charge: If you accidentally purchase the same product more than once or are charged more than once for the same order, please contact us within 7 days so that we can review and refund the duplicate charge where appropriate.
• Product different from its description: If you believe the digital product you received is different from the description provided on our website at the time of purchase, please contact us within 7 days so that we can review the issue.

Refunds are not normally provided because a customer changes their mind, no longer wants the product, or decides after purchase that the product is not suitable for their personal needs.

Requesting Assistance or a Refund

For questions or concerns regarding a digital purchase, please contact:

Harmonia Therapy Center
Email: info@harmoniatherapycenter.ca

Please include your name, order number, the product purchased, and a brief description of the issue.

We aim to respond to refund requests within 2 business days.

When a refund is approved, it will be returned to the original method of payment. Processing times may vary depending on the payment processor and your financial institution.

Appointments

Appointments with Harmonia Therapy Center clinicians are booked and managed through Jane.

Appointment cancellations and missed appointments are governed by the cancellation policy provided during the booking and intake process.

Unless otherwise indicated, Harmonia Therapy Center requires at least 24 hours' notice to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours' notice, as well as missed appointments, may be charged the full fee as an administrative charge.

Workshops and Programs

Cancellation and refund conditions for workshops, groups, programs, or other scheduled events may vary depending on the offering.

Any specific cancellation or refund conditions will be communicated on the applicable registration or product page before purchase. Where no separate conditions are provided, please contact Harmonia Therapy Center before registering if you have questions regarding cancellation or refunds.

Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or limit any rights or remedies available to you under the Québec Consumer Protection Act or any other applicable law.

Contact Us

If you have questions about this Refund Policy or a purchase made through our website, please contact:

Harmonia Therapy Center
245 Boulevard Saint-Jean-Baptiste
Châteauguay, Québec
J6K 3E1

Email: info@harmoniatherapycenter.ca